Résumé
Preparing pharmacists for communication means giving them the necessary tools to learn to build and cultivate relationships in pharmacy, but also to support their patients through a more human vision of care. This will also help pharmacists to go to greater resilience, and therefore more efficiency in their professional practice.In this thesis, we will explore the construction of an interpersonal relationship, the ways in which it can degenerate into conflict, and communication tools to promote a healthy relationship and communication in the pharmacy. We will then discuss different techniques applying all the previous concepts, illustrated by examples from my professional practice.