- Titre
- A conceptual framework of research themes and future directions for a frontline employee – customer interpersonal exchange approach to emotional labor
- Créateurs - sans rôle
- Michel Klein - Université de Montpellier, Montpellier Recherche en Management - MRM
- Colloque
- International Conference on Emotions and Worklife - EMONET XII (En distanciel, France, 08/07/2020)
- Identifiants
- 9993447009311
- Unité académique
- Montpellier Recherche en Management - MRM
- Langue
- English
- Type de ressource
- Conference proceeding
- Champs locaux
- hal-03126942
Acte de colloque
A conceptual framework of research themes and future directions for a frontline employee – customer interpersonal exchange approach to emotional labor
International Conference on Emotions and Worklife - EMONET XII (En distanciel, France, 08/07/2020)
Indicateurs
1 Consultations de la notice