- Title
- Combining critical incident technique and content analysis to investigate critical emotional behaviors in salesperson-customer interactions
- Creators - without role
- Michel Klein - Université de Montpellier, Montpellier Recherche en Management - MRMFanny Poujol - Centre d'études et de recherches sur les organisations et la stratégieBruno Lussier - HEC MontréalChristophe Fournier - Université de Montpellier, Montpellier Recherche en Management - MRM
- Publication Details
- New Trends in Qualitative Research
- Identifiers
- 9938373309311
- Academic Unit
- Montpellier Recherche en Management - MRM
- Language
- English
- Resource Type
- Book chapter
- Local Fields
- hal-03126954
Book chapter
Combining critical incident technique and content analysis to investigate critical emotional behaviors in salesperson-customer interactions
New Trends in Qualitative Research
01/07/2020
Metrics
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